When is the Start Date and End Date for this Spring Quarter?
Please refer to the Calendars to check the dates.
How do I start my Online Classes? Will I have an orientation?
You will be notified of the date and time of the Orientation which will give you instructions on your online class as well.
Since F1 students are not supposed to attend online classes as a full course of study, will this affect my status?
Student and Exchange Visitor Program (SEVP) has temporarily waived the online restrictions for F1 International students. As such, your status will not be affected.
All New or Returning students
My campus is closed, how can I start or continue my admissions process?
You can email firstname.lastname@example.org and an Admissions Representative will give you individual step by step guidance through the admissions process. You can also call the main number of your campus and the front desk will transfer you to an Admissions Representative.
Allston (781) 519 – 6450
Charlestown (78) 313 – 8190
Chicago (312) 470 – 1114
Lombard (847) 400 – 0066
Skokie (847) 967 – 5030
Worchester (774) 317 – 6900
How do I sign my application and enrollment documents with CSI?
Your Admissions Representative will guide you through the process of signing your documents electronically. If you have any questions, please email email@example.com.
I cannot get my official transcripts from my current school to provide to CSI. What do I do?
At this time, CSI will accept unofficial transcripts. Please email your unofficial transcript(s) and a copy of your diploma (if applicable) to your Admissions Representative or to firstname.lastname@example.org.
I do not have my High School Diploma or cannot provide transcripts from my home country at this time. What can I do?
The Admissions Team is working on a case-by-case basis with regards to this situation. Please let your Admissions Representative know of your situation during the process.
I cannot get a translation of my high school diploma or bank statement or other documents. Is there any other way?
Your Admissions Representative can give you options to get your documents translated and help you through the process.
My passport has expired and I can’t get an appointment or my appointment was cancelled to renew my passport. What do I do?
We understand that many Embassies/Consulates might be closed due to COVID-19. Please let your Admissions Representative know of your situation and if possible provide a cancellation email or receipt of your appointment.
Banks in my home country are closed. I cannot provide my bank statements at this time.
Bank statements are needed in order for CSI to admit a student and provide an I-20. If you are having problems getting your bank statement, please let your Admissions Representative know and we will work together on a case-by-case basis.
I want to contact my Admissions Representative. How can I call or email my Admissions Representative?
If you don’t have an Admissions Representative, you can email email@example.com.
The school I am transferring from is closed and I cannot provide a Transfer Eligibility Form.
Please let your Admissions Representative know of this situation and we can contact the DSO from your transferring school to get the required information.
How do I take the English Testing to qualify for CSI programs?
Your Admissions Representative will guide you through the process of English Testing to qualify for CSI programs. If you have any questions, you can also email firstname.lastname@example.org.
I received my Visa but I cannot attend CSI in Spring quarter what should I do?
Please email email@example.com or contact your Admissions Representative to let us know as soon as possible. We will work with you and guide you through the process.
I have my I-20 but the US Embassy in my home country is closed. What can I do?
Please keep checking with the US Embassy in your home country regarding appointment scheduling. If you still cannot get an appointment, please contact us at firstname.lastname@example.org and we will provide further guidance.
Can I still get my I-20 shipped to my home country or to an address here in the US?
Your I-20 can be shipped (as of right now unless issues arise with shipping carriers) to your home country or an address here in the US. You will have to provide proof of shipping fees. Your Admissions Representative can let you know of the shipping charges and guide you through the process of payment.
Can I defer my start to Summer 2020 (July) start?
Please contact your Admissions Representative or email email@example.com for more information.
How do I make my payment?
You can make your payment online at https://www.csinow.edu/online-payment-registration/ by clicking the Pay Now button.
Can I pay by check or money order?
Please refer to the Accounting and Business Office section of this Frequently Asked Questions document.
I need my I-20 to renew my Driver’s License. How do I get my I-20?
If you need your I-20 to renew your driver’s license, please make sure you have completed the enrollment process with your Admissions Representative. The Admissions Representative can request your I-20 from the DSO. You will have to pay the Spring Quarter tuition and fees and provide a copy of your current driver’s license. If you have any questions, please email us at firstname.lastname@example.org.
For other questions related to your I-20, please refer to the DSO section of this Frequently Asked Questions document.
For questions related to special requests for work authorization due to special circumstances like economic hardship, please refer to the DSO section of this Frequently Asked Questions document.
For Illinois Students:
You can continue to submit requests for your externship for Customer Service Specialist (CSS) program at the time of enrollment. To apply for Externship, click on the link http://portal.csinow.edu/ and click on Submit/Update Externship (Instructions).
The company I worked for under CPT is temporarily closed, they said I will have this job once they reopen. Do I need to submit CPT again for approval after reopen?
If you have been approved for CPT, you do not have to submit for another CPT if you are going to work for the same employer that you submitted the CPT approval for. Inform your (student affairs if you are current students in your 2nd, 3rd or 4th quarter) Admissions Representative or DSO about this situation as soon as possible. If you are enrolled in Customer Service Specialist or Hospitality Industry Professional, as long as you meet the hours required for your externship for the quarter your externship will be satisfied. Please refer to the Academics section of this Frequently Asked Questions document for more details.
What if I don’t have a computer or internet access to start classes online?
Please let your Admissions Representative know as soon as possible and we will work with you on a case-by-case basis. You can also check out the Academics section of this Frequently Asked Questions document.
How do I receive attendance for online classes?
The online classes will count attendance based on a number of factors including and not limited to completion of assignments, participation in class sessions, etc. During orientation we will explain how attendance will be tracked. Please refer to the Academics section of this Frequently Asked Questions document for more details.