Classroom and Practicum Learning Versus Classroom-only Learning

When you want to complete business training at a career school, there are two different types of learning environments you could encounter: classroom and practicum learning or classroom-only learning. There are key differences between the two environments and it is essential to choose the one that best suit your needs, but, first, you should understand how they differ.
Classroom and Practicum Learning

Classroom and Practicum Learning Environment

In this type of learning environment, students receive supplemental training to put their skills to use in a work environment through an actual employer. This allows students to start using their skills right away while still completing their classroom-based learning. In some cases, students access programs and materials in real-time learning while on the job.

Classroom-Only Learning

With classroom-only learning, students attend lectures, complete assignments, and other coursework without getting to put their skills to use. The drawback of this method of learning is many international students already have completed prior coursework and/or have a degree from a university in their home country.

Rather than being able to enter the job market, they are spending more time attending school, first, which could amount to another two to four years of just classroom-only learning. As you can see, classroom and practicum learning environments are beneficial for those who want to enter the job market to put their skills to use while completing the necessary career training.

For more information about business, marketing, and other career training programs, please feel free to contact Computer Systems Institute at 1-888-652-2494 today!

How Marketing Courses Can Boost Your Career

When most people think about marketing courses, they believe they are only for people pursuing careering in this field. This notion is not entirely accurate, as completing various coursework in marketing can help benefit other career fields, such as hospitality, sales, customer service, and more.
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Use Marketing Principles to Attract/Retain Customers

Understanding your customers and clients and their needs tends to become easier by applying the marketing principles you have learned. You become more effective at identifying what they truly want and are able to meet their expectations better.

Use Marketing Skills to Market Yourself

Knowing how to market yourself is another benefit gained from completing marketing courses. You will know how to set yourself apart when applying for jobs from other applicants. If you already have a job, these skills can also help you advance your career.

Learn How to Distinguish Your Brand

A marketing program teaches you current marketing strategies, technologies, and other skills you can utilize to help distinguish your brand from your competitors. Furthermore, you can start to become recognized by your peers as the “go-to” expert in your specific career field.

Marketing Improves Listening and Decision Making Skills

Marketing requires listening to people to determine their needs, as well as make decisions on how best to meet those needs.

As you can see, completing marketing courses, whether you want to be a marketer or pursue a different career, has its benefits. For more information about marketing and ESL courses to boost your career, contact Computer Systems Institute at 1-888-652-2494 today!

How Careers in Hospitality Can Help You Travel the World

Pursuing a hospitality career can open up opportunities to travel the world.Before you start packing your suitcase, there are a few things you need to understand about this career. First, there is a wide array of career fields within this industry, including:

  • Resorts and Hotels
  • Travel and Tourism
  • Cruise Ships
  • Airlines
  • Food and Beverage
  • Catering
  • Casinos
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Some of these, like positions on a cruise ship or for a major airline carrier, can allow you to travel the world. However, you do need to be prepared to work varied hours that typically do not follow your normal “9-to-5” workday. For instance, on most cruise ships, you work seven days a week for the duration of your employment contract, with scheduled hours off and the opportunity to earn additional time off.

Aside from these two career fields, there are other opportunities that could allow you to work aboard and enjoy traveling to different locations around the world. There are various work experience and exchange programs you can apply to after completing your career training. These exchange programs may also provide assistance with securing travel documents, housing, and other aspects related to the position, so all you really have to do is pack your bags and fly to the country where your new job awaits!

If traveling abroad while earning money working in the hospitality industry excites you, enroll in career training programs today by calling Computer Systems Institute at 1-888-652-2494!

Customer Service Careers You Can Do from Home

Work from home positions are growing in number as companies are starting to realize the cost savings they can experience by having employees stay home, rather than commute to a call center or office. Not only does it save businesses money, but also saves it for their employees. Employees do not have to worry about clothing and transportation costs. Instead, they can work out of a home-based office while still in their pajamas!
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There is a wide range of different customer service careers to choose from if a work-at-home position sounds enticing, including:

  • Customer Service Representative (CSR) – Takes inbound calls to assist customers with questions, problems, and billing issues.
  • Customer Support Specialist – Addresses specific customer issues and concerns, like a CSR, but also tends to have a dedicated set of customers/clients they support.
  • Vacation/Travel Planning Consultant – Provides travel and vacation planning education to help people book travel and vacations all around the world.
  • IT Support Specialist – Helps troubleshoot common problems on mobile devices and computers and guides customers to the appropriate resolutions.
  • Order Entry Agent – This position involves taking inbound calls and providing order entry assistance for customers.
  • Insurance Claims Representative – Enters and processes insurance claims for residential and commercial property damages.

As you can see, many types of positions involve providing different types of customer service and support. If you are ready to start a career working from home, we recommend enrolling in our customer service career training program at our English language program school, CSI NOW. Contact us at 1-888-652-2494 for more information today!

Top Luxury Retailers Rely on Customer Service as Their Top Marketing Channel

Every year, businesses and large brands spend billions upon billions of dollars on advertisements for their products. Because of their ubiquity, we tend to subconsciously accept that ads on billboards, the internet, TV, and radio must be the biggest drivers of sales. The truth is, however, that the biggest marketing channel isn’t Super Bowl ads or viral social media posts; it’s good, old-fashioned customer service.
Customer service jobs

There are several reasons why customer service is the most important marketing channel for top retailers:

  • It’s easier to keep an existing customer than it is to convert a new one. Making a sale to an existing customer is 5 times easier than convincing someone to try a new brand, which means that, for most companies, keeping their current customers happy is their top priority.
  • Personalization keeps customers happy. If you’ve ever been to a luxury retailer, the level of service their customer representatives provide is well above what you get at your average car dealership. Instead of hard sells and fast talking, you get smiles, empathy, and lots of product knowledge they’re willing to share with you. This kind of friendly, personalized shopping experience increases brand loyalty, which, in turn, increases sales.
  • Excellent customer service becomes its own brand image. This doesn’t just apply to luxury brands, either. Just look at Amazon, which, with its Prime service, has created an image for fast, responsive service and excellent customer service.

So, what does this mean for you? It means that companies big and small are looking for people with excellent communication skills to be the next generation of customer service representatives. By signing up for Computer Systems Institute’s English language programs, you’re preparing yourself for a potentially rewarding and lucrative career. Want to find out more? Contact CSI Now at 888-652-2494 today.

After College: Why Graduates Are Continuing Their Education at Career Training Schools

In recent years, there is a growing trend for recent university and college graduates with a 4-year degree to continue their education at career training schools. Most graduates are finding job markets rather competitive, more so than they originally anticipated.

Part of the reason for this is there are more job seekers apply for positions than available openings. Employers are often given the luxury of choosing between a recent college graduate, who may only have limited experience in the field, and other candidates, who typically have 5-plus years of expertise.
English Language Program

As a result, college graduates are turning to retail, food service, and fast-food jobs to pay the bills until they can land a job in their desired career field. However, many are starting to realize waiting for a position to open up is not the best solution. Instead, they are enrolling in career training and technical schools and learning specific trades where the job markets are growing and have plenty of job opportunities now.

Depending on what the graduates’ 4-year degrees are in and what technical/career training skills they learn, taking this “backward” approach is paying off for some. Not only do they have a 4-year degree, but also the technical/career training hands-on training employers desire. In addition, many career training/technical schools provide access to paid internships and assist with job placement.

Whether you are a recent high school graduate or college graduate, do not overlook the benefits career training/technical schools can provide in securing a career. To learn more about the job training and skill building programs available at our ESL school, please feel free to contact Computer Systems Institute at 1-888-652-2494 today!

A List of Cultural Norms in the United States

For foreigners visiting the United States to study or work abroad, there are numerous cultural differences which might not seem familiar to you or which have a different meaning, depending on where you were raised.

Cultural NormsThe United States is a “mixing pot” of many different cultures, beliefs, and backgrounds. As such, certain “norms” have developed over the years and can be found being used by people from all different backgrounds:

  • Tipping – It is customary to tip wait staff, bellhops, valets, and other service workers.
  • Requesting Alterations to Meals – It is normal to request customizations to menu items, such as adding or removing items, or using condiments.
  • Thumbs Up – Giving the thumbs up is a positive affirmation of “yes.”
  • Using Smartphones Everywhere – Some people will be on their smartphone talking or texting others, even while in public, eating meals, or entertaining face-to-face guests.
  • Dressing Down in Public – Wearing flip flops, sweat pants, wrinkled shirts, and other less-than-casual clothing in public places is normal.
  • Asking Questions – People will ask you what you do, where you are from, and other questions to get to know you better.

In addition, English is the most widely used language and is preferred by the majority of businesses. While there are numerous other languages spoken, it is worth your time to complete ESL programs so you can understand and speak English.

Learning English is also beneficial to help you better understand many of the cultural norms found in the U.S. Contact Computer Systems Institute at 1-888-652-2494 to learn more about our English courses and programs.

What Is Culture Shock?

Culture shock is quite common in students who study abroad and for people moving to a new country to start a new job. Your surroundings are no longer familiar, and everything is different, including:

  • Food
  • Clothing
  • Customs
  • Language
  • Values
  • Communications
  • Weather
  • Social Roles
  • Landscape

Culture Shock

As such, you might experience a sense of being overwhelmed, which can lead to loneliness, sadness, anger, depression, insomnia, and host of other emotions and feelings. You might also feel homesick and start to question your decision to study or work in a foreign country. This is culture shock.

How to Get Over Culture Shock

There are several things you can do to help get over culture shock. Here are a few tips others have used to overcome their culture shock:

  1. Learn the local language by enrolling in an ESL school, like Computer Systems Institute, and learn English.
  2. Spend time as a “tourist” to take in the sights and attractions to learn more about your new home, the culture of its people, and more.
  3. Write in a journal from the time you arrive, and write down the things you enjoy and like about your new home.
  4. Prepare and cook your favorite foods at least once a week.
  5. Make new friends with locals, as well as people in your ESL classes.

For more information about English courses for International Students, please feel free to contact Computer Systems Institute at 1-888-652-2494 today.

Best Ways to Immerse Yourself in American Culture

Learning about American culture can be challenging for international students. Most of what you may know may have come from U.S.-based television programs and movies. Even if you have visited the U.S., you were there as a tourist, so your interactions with the “locals” and how you were treated during your stay is typically different than if you are there to go to school, work, and stay longer.

American Culture

To get a better idea of local American cultures you need to:

  • Complete English programs for international students. You need to be able to speak, read, and write English in order to communicate.
  • Attend festivals, cultural shows, and other local events. These events help you expand your knowledge and see local cultures firsthand. In addition, it is a great way to meet new people and make new friends.
  • Partake in local cuisine. Eat outside your normal “comfort” zone and try new foods that are available locally.
  • Dress the part. Dress like you are a local and not a tourist. People will tend to be more open and engaging.
  • Read about local customs, holidays, and other information about a particular area before leaving home.

One of the best ways to immerse yourself in American culture is to keep an open mind. The United States is a “mixing-pot” of numerous cultures and ethnicities. From Italian and German, to Asian American and Spanish, and more, there are plenty of cultural experiences waiting to be discovered.

Remember to enroll in English programs to expand you skills in this language, by calling Computer Systems Institute at 1-888-652-2494 for more information today!

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