What Does It Mean To Be An International Student?

By Leila Ataeva; Skokie, Illinois

If you get a chance to study abroad, what will you do? Most perspective students will reply: “I can’t believe it, I could be an international student in a country I only dreamed about. Let’s do it!”

Abroad education is always attractive to students. There are new people, a new culture, new foods, and a new life as well. But at the same time there are new challenges for students to face in a new country. That’s why it’s very important for schools to support international students and make them feel more comfortable as they adapt to their new life in the United States. Computer Systems Institute always create some activities for them. The most recent event was on Halloween. We had a promotion where the main idea was taking a picture with any pumpkin, posting to any social media with #HALLOWEENCSI and getting a treat at school. During the International Education Week (November 13-17, 2017) we are going to have some events which help students have fun by sharing traditional foods, stories and the proud heritage of their home country. Below you can find a schedule for each event we are having next week. Don’t hesitate to join us!

Show Your Country Pride!
November 13, 14, and 19
Show your country pride by dressing in traditional clothes from your country, your country’s sports team or country flag.

Share Your Culture through Food
November 15, 16, and 18
Student Potluck – Bring and share traditional foods from your country to share with your classmates.

Where Are You From?
November 13 – 19
Stop at the Front Desk or Student Affairs to get a sticker to mark your home country on our campus world map.

While we are preparing for events, I got a chance to catch some students and ask them one question: “As an international student what are you most thankful about international education?” These are their words:


“Being a student overseas, or international education in general, opens so many doors and grants us so many opportunities (such as learning a new language, etc.), that perhaps everyone should explore study abroad programs and maybe even get enrolled into one. In a nutshell, I’m thankful for the many opportunities that international education provides us with”. – Diana Shayakhmetova, Kazakhstan

“I’m thankful for exposure and various opportunities”. – Cornelius Oluwaseun, Amondi, Nigeria

“As an international student, I really appreciate the level and quality of the education I receive. The diverse classrooms gives an opportunity to interact and learn different culture. International students gets an equal opportunity to attain American level of education, regardless of their country of origin. American education is widely accepted in most of the countries. As an international student, I also get a chance to work in the field of study and to apply the class room education and build a career.
Adding an international level of experience to my resume will also help me when I go back to my home country. Applying the business concept that I learn practically and the classroom education will escalate my career. It also helps to build an international network, for future endeavor/business”.
– Jaymin Patel, India

“Studying in the United States has been an extraordinary opportunity to improve my English and to learn more about the world and find a different points of view”. – Guilherme Andrade Lage, Brazil.

“I’m most thankful as a CSI International students for the opportunity to live and continue studying abroad. It has given me privilege of broadening my horizons and continue to explore life in another continent”. – Osatohanmwen Evbu Atohengbe, Nigeria.

Doing something you’ve never done before is always difficult. But when you have friends (new international friends) new things are going to be more fun and interesting. Keep learning and doing what you like to do and soon you’ll succeed. Happy International Education Week!

Chasing the American Dream

By Leila Ataeva; Skokie, Illinois
Chasing the American Dream

Every person who comes to America is obsessed with a dream, the American Dream. International students are not exceptions.


The expression “American Dream” was created by James Truslow Adams (1878-1949), a U.S. writer and popular historian. In his book The Epic of America, he explained the American Dream as “that dream of land which life should be better and richer and fuller for everyone, with opportunity for each according to ability or achievement”. In other words, you have the freedom to pursue success in a way meaningful to you.

Every day I see a lot of international students, but few days ago one in particular caught my attention. I stopped and ask him one question: “Hi! How are you doing today?” I was shocked with his answer which inspired me to write this blog. His name is Dharmik, and here’s what happened next.

Leila: Hi, Dharmik! How are you doing today?

Dharmik: I’m doing great. Thank you. How about you?

Leila: I’m pretty well. Working on my next blog. By the way, maybe you can tell me about 5 things you do every day.

Dharmik: Eat, sleep, work on projects, learn something new, and practice for marathons.

Leila: Stop, you said marathons? What kind of marathon?

Dharmik: Yes. I’m a professional marathoner. I have completed more than 15 in 2 years, and also I’m planning to finish Ironman next year.

Leila: I’m impressed about your physical training. Look at these muscles (I actually touched his muscles and we started laughing). Ok, back to reality. How did you come to Computer Systems Institute?

Dharmik: I heard from one of my friends who’s studying at the CSI’s downtown campus.

Leila: Great, we are happy to see students who joined us through recommendations. Which program do you take, and do you think program you take at CSI will help you in your future?

Dharmik: I have heard that CSI offers business programs for international students. I was studying at Roosevelt University but due to the bad financial condition, I had to transfer to CSI because it’s affordable. I have chosen Small Business Administrator because I’m also thinking about creating my own company which will provide services for websites and applications development. So this course will help me out to grow my company and in the better way.

Leila: Then you chose the right way and school for that. I’ve heard a story that one of our students met Mark Zuckerberg. I bet it was you.

Dharmik: Actually, meeting Mark was my dream. It happened in April, 2016, when I was in India, and I was studying Computer Engineering, I got an opportunity to become a Head of an international technical festival known as PROJECTIONS. Along with being a computer engineering student, organizers gave me responsibility to develop an application for that festival. I did a little bit of research and learned a new coding language known as PHONEGAP. After that, I uploaded my application on Play Store. On that basis I applied for their annual event known as FACEBOOK DEVELOPER’S CONFERENCE – F8, and I got selected for that and also interacted with Mark as well.

Leila: That is really a cool experience for international student who grew up in India and came to America to realize his dream. I’m taking off my hat. What are your plans?

Dharmik: I really want to complete my graduation here in America and want to get a job in Google. This is my biggest dream.

Leila: Well, you are already here. Your first step has done. Keep doing that. Hope, you’ll get useful knowledge from school. One last question: If you got a chance to speak with all international students in America, what advice would you give them?

Dharmik: Being an international student here, I know it is hard, but all I want to suggest you is stay focused on your dreams. Never get down on yourself, no matter what happens.

In the end, I would like to share with you the main idea I had after my conversation with Dharmik. It really doesn’t matter where you’re from, who your parents are, or how much money you have. What matters is that you have a dream and what you do to make it real. Hopefully, this article will inspire most of you and, who knows, maybe your American Dream is about to come true.

Don’t stop until you are proud!

Bank, Time, Fun, What’s in Common?

By Leila Ataeva; Skokie, Illinois

When it comes to time, we never have enough.

What if I could show you a way that helps you to solve at least one of your problems in 30 minutes and get more time to have fun? Try to answer the question: What people can do in 30 minutes?

• Drive from Skokie to downtown Chicago without traffic
• Prepare a breakfast
• Go across the bridge at Niagara Falls from American side to Canadian twice!!!
• Give “likes” on Instagram to 200 people (I didn’t check, but possibly)
• Open a bank account for international students.

Let’s stop on the last one. Each student who comes to a new country faces problems when opening a bank account. In this topic I will tell you how to open a bank account in 30 minutes. Are you ready?

1. If it’s your first time you have to be sure you have a valid ID. It could be your passport or driver’s license.

2. You have to provide proof of your address. If you just moved do not worry, you can make a request at your school for a letter to open your bank account. This letter shows you are a current student, the program you’re taking and enrollment dates, and the foreign and current address which you provided to the school.

3. You have to provide information about your income. Proof of income is important when you open a credit card, in particularly, as an international student.

4. Living in America, you will need credit history to get an apartment or buy something expensive, like a car or computer. Getting a credit card will help you build credit history. If you want to get a credit card, you have to have your Social Security Number (SSN). When you apply for credit card you will be asked about your income (The greater your income, the better chances of getting a high credit limit). Remember, when purchasing something on your credit card, you must be able to cover this payment later. Keeping your credit history in good status is very necessary if you have plans to stay in America.

Once you have all these documents with you, do not hesitate to ask bank staff about benefits for international students. Some banks have a special option for students. I’m talking about opening student account, which means you won’t be charged fees based on the balance of your account.

Now, when you know what to do if you are an international student and you want to open a bank account, you’ll save time to have fun in America!

Writing an Eye Catchy Cover Letter

By Snezana Stojilkovic; Chicago, Illinois
Eye Catching Cover Letter
Writing a good cover letter might be a scare thought for the majority of you. You have so many unanswered questions: How long it should be, what information should be included, do you have to repeat the contact information (since you already have it on your resume), who you are supposed to address in it, how deep personally you need to go, and so on. Although there is no magic formula, and you can get creative, there are some things that you should keep in your mind when deciding how to approach this task. It can be enjoyable!

Each cover letter is unique

That’s why you should stick with the golden rule: Don’t send the same letter to different locations, those experienced eyes would notice that you were flirting with other companies, and your letter might end up in a trash bin.
 

Do your homework, when you see a job opening, the first thing you need to do is to Google it. Find out as much as possible. How big is the company (size matters), who is responsible for hiring (again, in small companies it’s more likely that the owner will get to read your letter, in bigger there is a professional help from HR – human resource – Department), how much they pay for different positions comparing with other companies from the same industry, any benefits that go with the job, any problems that employees have, what is overall company’s culture; anything can help!

When I said that size matters I meant that with bigger companies it’s likely that you might have to go through a phone call screening process, and if you do a good job you can actually have a real interview. And, probably, that will be just the first round. So, you should know that before you sit in front of your computer.

I mentioned in one of the previous articles that a good start point can be the website www.glassdoor.com, where you can find valuable information, not only for the job and company, but also for interviews, and what you can expect from one if you ever get there.

Red flag, sometimes employees are “forced” to write positive comments, so be aware


Look for another source if everything seems so perfect! I found numerous of places that advertised high weekly income, up to $1500, and it turned out that these are door-to-door jobs, where you knock on thousands of doors to try to sell some product, and it is usually commission only, which means that you are paid based on your performance. If you don’t sell anything that day, after 10 hours of knocking and talking and walking you go home with exactly $0.

Another place where you can search is LinkedIn, and although I am not the biggest fan of it – Yelp. Sometimes, reading reviews from customers/clients you get a pretty good idea how someone runs the business. You can easily decide if you want to be a part of it, or not.

For example, you want to work as a nail technician. But the reviews you found online about that saloon’s practice is disturbing, they don’t respect schedule because they accept walk-ins, and that creates chaos, it is not clean enough, the selection of nail polish colors is limited, the material they use is cheap and not of good quality. Would you spend any time writing an amazing cover letter for that kind of place?

Your cover letter shouldn’t be more than one page long. And that’s my dear with all your information (first and last name, address, email and phone number), date and information about the company you are applying for, and closing paragraph. I suggest that you leave the number from your address, both building and apartment for security purpose. 

I understand that many of you really like to write and you have so much to tell, (just like me, and I hope you are still reading) but hey, think about timing, people are busy.

They don’t want to read a book. It’s a Twitter era


The first paragraph is pretty standard: You will have to introduce yourself, explain what position you are applying for, how you heard for it, and how your qualification applies for the job. That’s catchy part. If it’s well written, the person who reads it will read it all.

The second and third paragraph is the place to brag about your experience and achievements. I already wrote about this, tell your story! Don’t use clichéd sentences, rather explain what exactly you know to do in details. 

The language is very important here. I don’t like rigid language, but it is necessary to use it when applying for the position like administration, banks, and schools. But I do believe that you can be creative if that is essential for a job. Think of designers, marketing positions, fashion, etc. 

In the closing paragraph, you should thank the person that you are addressing for the time and consideration of you as a candidate. Invite him/her to contact you to set up an interview. This is a very short paragraph. The last part is your signature.   

So, let’s sum up:

Don’t write too much: be concise!
Be detailed when asking a question: What are you good at?
Don’t mention salary, unless asked for salary requirements or salary history
Proofread your letter. Twice. Some people are extremely sensitive when it comes to the grammar.

At the very end, there is one more option available for you to explore. If you are really terrified of doing everything I wrote about, you can pay for professional help and hire someone who will do that for you. The person who is responsible for writing your resume and cover letter would call you, and try to find as much as possible about your background, your employment history, education, references, past projects you have done, etc. The more you tell – the better outcome will be!

I don’t really support this kind of writing since I believe that anyone is capable of writing a decent resume and cover letter. You know yourself best, that’s your advantage. Use it.

 
The last piece of advice is: If you ever decide to use “free cover letter making” there is a chance that after you are done with writing you will have to pay a small price for it if you want to save it. Once you do it, be aware that if you don’t cancel, the company will keep charging you a monthly fee, which is usually around $15! Be aware.

And good luck with job hunting!


Read More

Do The Research If You Care About Your Career
Why is the Cover Letter So Important?


Do The Research If You Care About Your Career

By Snezana Stojilkovic; Chicago, Illinois
Career Research
A couple of years ago, I was looking for a job in Marketing, and I found one promising. It was a billboard company, looking for someone who will be a go-getter, creative, but also responsible for running the errands. The owner seemed little angry in his ad, complaining how he received 3000 resumes and letters and they were all the same. Then he made a list of what one should do if wanted an interview. Basically, asking to be different, original. Honestly, at first I was shocked by the angry tone of the ad, but on the other hand, I was kind of challenged. In my mind it was like, hm, this is very interesting. Let me see if I can do what he wants.

I Googled it. Their website wasn’t really helpful, the information they provided were insufficient. I found the history of that firm, location, and the next day I called and introduced myself as a potential client just to get more information about what they were doing, more importantly how they were doing and the current prices. I checked the Facebook page, but since I found out who the owner was, I checked his personal page too and learned that he had a dog that is often in the office.

Then, I made a picture of a billboard with my picture on it, with a beautiful landscape behind me with big letters: Congratulations, you found the perfect candidate! And I sent it. No resume, no letter. Someone would say it was a stupid move, but I would say it was a bold move.  In that case that was my cover letter.
 
I got the email the next day. He was interested in setting a meeting in his office. Lovely. I wrote an actual letter, just in case. When I got there I saw his big dog. I called him by his name and played with him for a while, and I could tell you that the owner was surprised. He looked at me and said: “I see that you did your homework.” I smiled. “I am a journalist. I do my homework.”

Read More


Snezana Stojilkovic: From New Immigrant to First Job: Resume is Your Story, Learn How to Tell It




Why is the Cover Letter So Important?

By Snezana Stojilkovic; Chicago, Illinois
Cover Letter ImportanceAlthough many employers don’t ask for a cover letter when they advertise a job opening, it is very important that you understand why you should write one, or at least make sure that your email contains an explanation why they should hire you, and not some of the other 10 or more candidates.

Imagine you were the business owner, and you want your company to grow. You started from the scratch, worked 60 hours a week, no day off, had one assistant at first, then another one, and slowly you got to the point you have 10 or more employees. Now, you can’t handle the volume of business so you have to hire someone to help you out. But, of course, you don’t want just anyone, right? That person should be perfect. That should be someone who would be a part of your team, qualified, or at least ready to learn. You are going to explain in detail what qualifications and background your candidate has to have, what job responsibilities he will have, and what benefits come with the job.

The job position has been posted on different websites for a couple of days and your inbox started to filling out with applications and resumes. What do you do?

I assume that you would give it a fair shot and open each email you had received. That is the very first test your candidates must pass: if the email is poorly written, there is no way that you are going to waste your time and read the rest.

For example:

Hi, I wanted to apply for job. I am a good worker. I can start ASAP. Call me any time.

No, you definitely are not going to hire the person that wrote this. Forget about it. The email needs to look and sound professional. For example:

Dear Hiring Manager,

I am interested in applying for a ……….. position that you advertised on ………..You can find my resume and cover letter attached.
If interested, please, give me a call at your earliest convenience. My phone number is ———–.

Sincerely,

So, you read all resumes, and maybe you already saw something interesting, but do you actually know anything about the people that wrote those resumes, besides where they worked before and for how long? No, right? Cool, you know that Jennifer graduated from DePaul, had 4 jobs so far, all same position. Was she any good at them? Did she like those jobs, or she couldn’t find anything else at the time?

Would you like to have a feeling that you know these people, who they are, what motivate them, what kind of workplace they prefer, what they are good at, what hobbies do they have, etc.? I bet you do.


Just like any other boss-employer. That’s why cover letters are essential for landing a job interview. That’s where you as a candidate can show who you are, what can you give even without experience! Tell your story, again. Bigger this time.

Now that in this case you were an actual employer, and you had the chance to hire someone, or at least to call for a meeting in person, I am asking you: would you choose a candidate with just a resume and no clue whatsoever about his personality, or someone who decided to spend extra time to find out more about your company (don’t forget how hard you had to work for that and how much the company means to you) and to show you a piece of his personality? Can you imagine that person as a part of your team already?


Just recently I was browsing a Craigslist when I found this ad: Open Call This Week

I would say that this ad was a little too much for me, but it really shows you how important the cover letter is. Sometimes, the employer will tell you what he expects to see in a cover letter, just like in this example, sometimes you have to figure that out on your own.

One more thing, your writing style can tell a lot about you, positive or negative. Is it funny, sterile, boring, interesting, concise, relevant, etc.? Don’t get upset, different positions requires different styles, one letter can be a masterpiece for one boss, but for another it could be a nightmare, and you could end up on a blacklist 🙂 Jokes aside, you can adjust your style, as long as you know who you are writing for.

So, even if you don’t see that cover letter is required, you should write one. You will increase your chances for getting a phone call, and believe me, if you do it right you will be well prepared for it. How to write a cover letter that will buy you a ticket to the show is something we will learn next time. Stay tuned.

Read More


Snezana Stojilkovic: From New Immigrant to First Job: Resume is Your Story, Learn How to Tell It

 

How Marketing Courses Can Boost Your Career

When most people think about marketing courses, they believe they are only for people pursuing careering in this field. This notion is not entirely accurate, as completing various coursework in marketing can help benefit other career fields, such as hospitality, sales, customer service, and more.
ESL Programs Chicago

Use Marketing Principles to Attract/Retain Customers

Understanding your customers and clients and their needs tends to become easier by applying the marketing principles you have learned. You become more effective at identifying what they truly want and are able to meet their expectations better.

Use Marketing Skills to Market Yourself

Knowing how to market yourself is another benefit gained from completing marketing courses. You will know how to set yourself apart when applying for jobs from other applicants. If you already have a job, these skills can also help you advance your career.

Learn How to Distinguish Your Brand

A marketing program teaches you current marketing strategies, technologies, and other skills you can utilize to help distinguish your brand from your competitors. Furthermore, you can start to become recognized by your peers as the “go-to” expert in your specific career field.

Marketing Improves Listening and Decision Making Skills

Marketing requires listening to people to determine their needs, as well as make decisions on how best to meet those needs.

As you can see, completing marketing courses, whether you want to be a marketer or pursue a different career, has its benefits. For more information about marketing and ESL courses to boost your career, contact Computer Systems Institute at 1-888-652-2494 today!

How Careers in Hospitality Can Help You Travel the World

Pursuing a hospitality career can open up opportunities to travel the world.Before you start packing your suitcase, there are a few things you need to understand about this career. First, there is a wide array of career fields within this industry, including:

  • Resorts and Hotels
  • Travel and Tourism
  • Cruise Ships
  • Airlines
  • Food and Beverage
  • Catering
  • Casinos
English Courses for International Students

Some of these, like positions on a cruise ship or for a major airline carrier, can allow you to travel the world. However, you do need to be prepared to work varied hours that typically do not follow your normal “9-to-5” workday. For instance, on most cruise ships, you work seven days a week for the duration of your employment contract, with scheduled hours off and the opportunity to earn additional time off.

Aside from these two career fields, there are other opportunities that could allow you to work aboard and enjoy traveling to different locations around the world. There are various work experience and exchange programs you can apply to after completing your career training. These exchange programs may also provide assistance with securing travel documents, housing, and other aspects related to the position, so all you really have to do is pack your bags and fly to the country where your new job awaits!

If traveling abroad while earning money working in the hospitality industry excites you, enroll in career training programs today by calling Computer Systems Institute at 1-888-652-2494!

From New Immigrant to First Job: Resume is Your Story, Learn How to Tell It

Your First Job

By Snezana Stojilkovic; Chicago, Illinois

How many of you had a list of New Year resolutions? Was getting a new job or externship one of them? If it was, I guess you already started looking for new opportunities. Let’s say you found one, it sounds perfect, you get all excited and the next step would be applying for that position. Now, the not so easy part is to write awesome resume and cover letter explaining why of all the people in Chicago or elsewhere YOU are the BEST fit. How can you do that, especially if you don’t have required experience or haven’t been long enough in the country, or have some other obstacle in front of you?

Being a new immigrant sometimes might be intimidating, knowing that English is not your native language, or that potential employer won’t recognize diploma/degree from your country. So, what can you do?

First, do not panic! Writing a good resume and cover letter require some time, so before you sit down and start writing I recommend you do the thorough research on the company you are applying for. You should know the good and the bad sides of it, challenges that other employees might facing, salary expectations (if it’s not clearly stated in the job ad), the exact thing you will be doing if hired, etc. I really don’t like to see job offers one page long, when even after you read it couple of times you still have absolutely no idea what your job would be.

One good start point might be the website glasdoor.com where you can find significant amount of useful information about the company, and even read about interviews that the other people had, see what kind of questions you can expect if you ever get one. Another site you will probably visit is Yelp, since yelping is quite popular these days, and you can read reviews about almost anything! Don’t forget LinkedIn. All of this should bring you to the final decision if the job still appeals to you, and how can you proceed from there. It also should help you to get clear picture how your resume should look like, because you aren’t supposed to use the same resume for different jobs!

So, after reading everything you could find about the company, you still believe you should apply for that job? Great! Now you will have that maybe one chance to prove that you are going to be valuable employee and that you can help the company grow. Remember: YOU ARE THE STORYTELLER of your professional life. Engage the readers. Make them to want to get to know you better.

There are couple of rules that you should follow when writing both resume and cover letter. Let’s focus on resume for now.

First of all, it shouldn’t be more than one page long. It is not a book. No one have time to spend half an hour or more reading your resume. Be precise, consistent and write clear. Your resume should contain the following:

  • your information such as name, address, phone number, email address at the top;
  • employment history in reverse chronological order;
  • educational background;
  • additional skills you possess, such as knowledge of languages, programs, etc.


You should include in your resume just the RELEVANT THINGS. For example, if you are applying for a customer service support position, where you will be talking on the phone 8 hours a day, don’t put that you worked one summer as a baby sitter, if you worked in the store with customers. Or, if you want to start working as an accountant don’t brag about your sport scholarship you received. It is not related. Now, if that was your only job you have ever had, of course you should write about it. We all have to start somewhere. It shows that you are ready to work, even if it’s not your dream job.

It is also very important to include your achievements, rather than just stating where you worked and your position.

Be specific. Another example, you helped your parents with running an account office. You were in charge of doing taxes and bookkeeping for two grocery stores and one retailer store, with gross revenue of $$$. Write about it. That way the potential employer would know how deep you were involved with helping your parents, and that your task wasn’t only making the coffee or buying donuts!

If you just got of the college, and don’t really have a real job under your belt, try to include projects you had done during your college years. Have you been a part of a University newspaper team, or have you travel abroad on a student exchange program? Have you volunteer somewhere? Have you organized any big event? Basically, answer the question: How have you spent your college years?

Don’t lie in the resume!

Do you remember that scene from Friends when Joe got the job and had to be a dance teacher, because he wrote in his resume that he can dance? Or another episode where he lied that he is fluent in French, and he got an audition where he had to use the language? Well, don’t do that. I understand that it’s tempting to boost your resume with additional skills that you certainly do not possess, but is counterproductive.

Sometimes the hiring manager will be torn between two applicants with similar resumes, and maybe that additional thing you put on paper can land you an interview, but in the long run it could create you a big problem. So be careful. Of course, if you know that improving your skill would take only couple of more weeks (learning how to use Quick Books, or Photoshop) than it is safe to add that to your resume.

Here are some things you should avoid: adding your picture (unless you are asked to), writing about your age, marital status, children, salary desire, and hobbies. I know some people will advise you that you should include your hobbies in the resume, but if you think about it is it really important that you like to ski or paint if you want to work as a nurse? You could add that in your cover letter explaining that since working in a hospital is very stressful job, painting helps you to stay positive or something similar. But, definitely leave it for either cover letter, or job interview.

Proofreading your resume one more time before sending. Maybe it is not a bad idea to send it to your friends first, so they can give you an opinion and take a second look.

At the end, make sure you attach your resume with cover letter in your email.

Although the resume is extremely important part of job hunting, what I believe the crucial part is writing a very good cover letter. That is a place where you can explain yourself and where you can grab someone’s attention. Let’s talk about that next time.

Customer Service Skills You Need to Be Successful

Customer service representatives (CSRs), specialists, and technicians who are successful at their jobs understand there are essential skills vital to their positions. Some of these skills are learned while completing career training programs at our English second language school. Others, most people already possess and simply need to use when providing assistance to customers.
English Second Language School
  1. Treat customers like they were your friends. Granted, you do not know the person calling, but try to sound friendly and speak to them like they were your friend.
  2. Ask questions and listen. Some of the time the reason for the call and the actual problem are entirely different. Listen to what the caller says and clarify by asking the right questions.
  3. Do not rush through the call. Some firms might tell you that you need to handle calls quickly, which is poor customer service. Rather, take as much time as needed on each call to resolve the reason for the customer’s call.
  4. If you cannot resolve the customer’s issue, let them know that upfront but tell them you will help find someone who can. Never transfer them back into the phone queue but stay on the line with them until you can get another live agent.

By following the above suggestions and using your career training, you are sure to be a successful CSR! Enroll in our customer service training program today by calling CSI NOW at 1-888-652-2494 today!

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